Refund, Return & Cancellation Policy

1. Order Cancellations

You may request to cancel your order within 12 hours of placing it, or before your pieces have been dispatched from our Chennai studio—whichever occurs first.

• To request a cancellation, email svjewels.chennai@gmail.com / meetvijay.s07@gmail.com or WhatsApp us at +91 96262 58000 / +91 95855 96357 with your Order ID.
• Once an order is handed over to our delivery partner, it enters transit and cannot be cancelled directly; it must be received and processed through our standard return/exchange procedure.

2. Return & Exchange Policy

Every piece at SV Jewels—focusing strictly on 100% anti-tarnish chains, rings, and bracelets—is individually inspected for structural strength and finish. We accept return or size exchange requests within 7 days of delivery under the following conditions:

• Jewelry must be unworn, unscratched, and in its original, brand-new condition.
• All original jewelry boxes, protective pouches, warranty tags, and velvet inserts must remain complete and intact.
• Items showing evidence of physical alterations, bent clasps from forceful use, or missing packaging cannot be accepted.

3. Damaged, Defective, or Incorrect Pieces

In the rare event that your parcel arrives damaged in transit or contains an incorrect ring size/chain design, please contact our team within 48 hours of delivery:

• Share clear photos or an unboxing video showing the shipping label, packaging box, and the affected jewelry item.
• Upon verification, we will promptly schedule a free reverse pickup and dispatch a replacement or issue a full refund.

4. Refund Process

Once your returned item arrives at our West Mambalam workshop and passes inspection:

• Prepaid Orders: The refund amount will be credited back to your original payment method (Credit/Debit Card, Net Banking, or UPI) within 5–7 business days.
• Cash on Delivery (COD) Orders: Refunds will be transferred directly to your bank account via UPI or NEFT upon verification of your account details.

5. Non-Returnable Items

The following items are final sale and cannot be returned, exchanged, or refunded:

• Customized, resized, or personalized engraved jewelry pieces.
• Items purchased during flash sales, warehouse clearance, or marked as "Final Sale".
• Pieces returned without original branded packaging or showing visible signs of wear and tear.

6. Need Help?

For any return, refund, or exchange assistance, please contact our support team: